EXCHANGES AND RETURNS
Items must be returned unused, in perfect condition and with their original packaging and tags, within 14 days of receipt.
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Exchanges are completely free and can be made through the exchange portal. Please note that the exchange has to be approved by our warehouse, so it may take a few days. As soon as we receive the item you want to exchange, we will send you the new one.
You can exchange it for the same product in a different size, or for a product of the same (or lower) value.
[Exchange portal]
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Returns cost €5 to cover logistics costs, which are paid by the customer*. Refunds are issued every Friday and take 3 to 5 business days to appear in your bank account. (Refunds over €350 may take a few additional days to be processed).
- Finally, you can return your order completely free of charge in exchange for store credit, valid for one year from the date of the order.
Whether it is an exchange, a refund or a return for store credit, everything is handled through the following portal:
[Returns portal]
To start the process, you will need to enter the following details:
- Postal code where you received the order
- FOURIER order number, format #FCXXXXX (make sure to include the hash symbol # at the beginning).
All returns must be dropped off at the selected collection point.
For any questions or issues with exchanges and returns, please contact orders@fouriercycling.com